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HOW TO MAKE A CLAIM


Making a claim here at easicircle is easy and hassle-free. All you need to do is complete all claim forms pertaining to your policy and submit them to the address stated therein for claim processing. Upon approval, our Partner will then begin with the legal procedures for payouts. That’s all there is to it. View the steps below to learn more on how to make a claim.

Step 1:

Visit our site, log in to your profile, and go to Insurance Plans, select the product that you have purchase to obtain the required forms.

Note: Made known to your trustee or beneficiary about this site, as they could be the ones making claims on your behalf.

Step 2:

Complete all required forms accurately.

Step 3:

Ensure the completeness of all required documents.

Step 4:

Submit all completed forms/ required documents to the address stated in the claim form for our Insurance plan

Step 5:

Please email us your claim notification to support@easicircle.com for our claim monitoring purposes. We will do our best to provide necessary assistant in liaison with the insurance company to expedite your claim

Note: The above information only serves as a guide. In the event that you have any queries on the above, kindly contact us at 603-21665188 or write to us to support@easicircle.com


Deadline for Making a Claim

The deadline to make a claim depends on the event that caused the claim. For a natural death a claim must be filed within thirty (30) days. In the case of an accidental death a claim should be made within thirty (30) days of the date of the accident. If diagnosed with a critical illness, a claim must be made within ninety (90) days of first being diagnosed. And a total and permanent disability claim should be filed within six (6) months from the date of commencement of the disability.


Appeal of a Claim Rejection

If you or the claimant is not satisfied with the underwriter’s rejection or offer of settlement of a claim, you or the claimant may appeal to our underwriter’s senior management. If you are still not satisfied you may then appeal to the Financial Mediation Bureau (FMB) or the Customer Services Bureau (JKK) within six (6) months from the decision of said senior management with a brief description of your complaint, the name of the insurance company and the certificate number.

The contact particulars of the FMB and the JKK are as follows:

The Financial Mediation Bureau
25th Floor, Dataran Kewangan,
Darul Takaful,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.
Tel: 03-22722811
Website: www.fmb.org.my
Customer Services Bureau
Bank Negara Malaysia,
Tingkat 14B,
Peti Surat 10922,
50929 Kuala Lumpur.
Tel: 03-26988044